ETC Mileage registration & login troubleshooting reference
An independent neutral reference for users who cannot register, cannot log in, or have forgotten their password on the ETC Mileage Service — covering self-serve checks before contacting the service office.
Short answer
For ETC Mileage Service login or registration issues, first identify which item you have forgotten (user ID / password / email / OBU management number / ETC card number) and try the "User ID lookup" / "Reset password" links on the login page. If self-serve recovery fails, contact the ETC Mileage Service office. Japan Toll Receipts cannot recover or re-issue accounts on the ETC Mileage Service or the MEISAI Inquiry Service.
Self-serve checks by symptom
| Symptom | Self-serve check |
|---|---|
| Forgot user ID | Check the registration confirmation email or printed copy. The "user-ID lookup" page may also redisplay the ID given the registered ETC card number and identity info. |
| Forgot password | Use the "Forgot password" link on the login page. Enter the registered email and identity info; the new password arrives via email. |
| Login fails with errors | Clear browser cache and cookies. Try a different browser. Mobile vs PC may differ. Accounts inactive for long periods may have been deactivated. |
| "OBU management number not found" on registration | The number is 19 digits, half-width numerals only, no hyphens. Include leading zeros. After re-setup, allow some reflection time. |
| "ETC card number not found" on registration | Enter the 16-digit ETC card number issued by your card company. Corporate and business cards may be on separate contracts and out of scope. |
| Want to change registered email | After login, use "registration-info change" with the current email for verification. Closed accounts cannot be updated. |
| Long-inactive account / closed | Accounts inactive beyond a certain period are automatically closed. Closed accounts cannot be reactivated and require a new registration. |
| Forgot personal details | If you cannot recall the name / DOB / phone you registered with, contact the ETC Mileage Service office by phone or inquiry form. |
What you need to register
- ETC card number: 16 digits issued by your card company.
- OBU management number: 19 digits. Found on the OBU body label, manual, or the customer copy of the setup application.
- Personal information: Name, address, phone, email.
- Vehicle registration info: License plate, vehicle model, etc.
Does JTR replace the ETC Mileage Service?
No. The ETC Mileage Service is the official scheme that awards points based on toll usage with each expressway operator. JTR does not award, calculate, or exchange mileage points. JTR is an independent service that organises records from a MEISAI-registered account into daily PDF + CSV + email delivery; the two services serve different roles and can be used in parallel.
When JTR helps
When your ETC Mileage account is restored and you want to organise daily toll records for reimbursement or internal review.
JTR organises records from a registered MEISAI account into daily PDF + CSV + email delivery. See free trial →