ETC / MEISAI Safety Guide

Spot fake "ETC Inquiry Service / ETC Usage Inquiry Service (MEISAI)" scam emails, learn what to do if you click one by mistake, and use Japan Toll Receipts safely.

Primary source · ETC Usage Inquiry Service

ETC Usage Inquiry Service — Phishing Warning Notice (Official)

Many of the indicators and real-vs-fake examples in this guide are based on the official phishing advisory published by the ETC Usage Inquiry Service (operated by East, Central, and West Nippon Expressway). We strongly recommend reading the primary source directly.

www.etc-meisai.jp/caution/caution_phishing.html →

Section 01

How to spot real vs fake emails

Use the checklist below to judge whether an ETC- or ETC Usage Inquiry Service (MEISAI)-related email is legitimate or a likely scam.

Legitimate Japan Toll Receipts emails always come from the @japantollreceipts.jp domain — and only that domain.

We never ask for passwords, credit-card details, or My Number through a link inside an email.

Before clicking any link in an email, type the official URL (e.g. https://www.etc-meisai.jp/) into your browser to confirm.

Subject lines like "Your account will be suspended", "Urgent verification required", or "Action needed within 24 hours" are classic phishing tells.

Sender addresses that look almost right but slightly off (etc-meisai.co.jp, etc-meisai-jp.com, tollreceipts-japan.com) should be deleted immediately.

Emails demanding payment of an "unpaid toll" or a new credit-card charge are never from us. We do not collect tolls.

Never open suspicious attachments — especially executable files (.exe), scripts (.html / .js), or password-protected ZIPs.

Section 02

Side-by-side: real email vs scam

Comparing sender, subject, and body side by side makes scam attempts much easier to detect.

Legitimate email

From: noreply@japantollreceipts.jp
Subject: [Japan Toll Receipts] Your May 2026 ETC Usage Report
Body (excerpt): Your monthly ETC toll usage report is attached (2 PDFs + CSV). For questions, contact support@japantollreceipts.jp — never reply to a payment demand by email.

Scam example

From: admin@etc-meisai-jp.com
Subject: [URGENT] ETC Inquiry Service — account suspension notice
Body (excerpt): You must verify your account within 24 hours. Log in here: http://etc-meisai-jp[.]com/login (DO NOT click links like this — type the URL yourself).

Section 03

If you already clicked: 5-step recovery

Clicking a phishing link doesn't have to mean a breach — the steps below sharply reduce damage if you act fast.

1
Immediately change the password of any account where you entered credentials (including your JTR account if applicable).
2
If you entered card details, call your card issuer right away to freeze and reissue the card.
3
Run a virus scan on the device you used, and review browser extensions, installed apps, and saved settings for anything unfamiliar.
4
If you see suspicious activity on your JTR account, email support@japantollreceipts.jp. We can review and, if needed, temporarily suspend the account.
5
In Japan, report the incident via the National Police Agency cybercrime consultation line, or your local police station's cyber unit.

Section 04

Official resources & reporting channels

MEISAI Phishing Notice (Official)

www.etc-meisai.jp/caution/caution_phishing.html

NPA Cybersecurity Portal

Online safety consultation & incident reporting

General phishing awareness

Patterns used across industries — not just ETC

Our security overview

Data protection, encryption, operational policy

Section 05

Frequently asked

I received a suspicious email about ETC. What should I do?▾

Type the official ETC service URL (https://www.etc-meisai.jp/) directly into your browser. Do not click suspicious links. Japan Toll Receipts is an independent third-party service — separate from the official ETC Inquiry Service.

Is Japan Toll Receipts safe?▾

Credentials are stored using industry-standard encryption (AES-256-grade), and passwords are never kept in plain text. You can disconnect your ETC Usage Inquiry Service (MEISAI) link any time, and request account suspension or data deletion with one click from your dashboard.

How do I tell real Japan Toll Receipts emails from fake ones?▾

Real emails come only from the @japantollreceipts.jp domain. We never email about "unpaid tolls", "urgent payment", or "account suspension" — we do not collect tolls and never bill in that way.

I entered credit-card details into a phishing site. What now?▾

Contact your card issuer's 24/7 emergency line immediately to freeze and reissue the card. Then report the incident to your local police cybercrime unit.

I received a "your JTR account will be suspended" email — is it real?▾

Almost certainly not. Japan Toll Receipts does not unilaterally suspend accounts (unless you have explicitly asked us to, or our Terms have been breached). Check the sender address — and when in doubt, log in directly via japantollreceipts.jp instead of clicking any email link.

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