Contact Us
Get in Touch
Phone
046-874-7156International: (+81) 46-874-7156
FAX: 046-874-7156
Available during business hours (JST)
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support@japantollreceipts.jp(Japanese and English supported)
Our single official support address is support@japantollreceipts.jp. We reply in the language you wrote in and typically respond within 24 hours.
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Office Location
NoJo Enterprise, Co. Ltd.
#202 Takamura building
2-2-1 Honcho, Yokosuka 238-0041
〒238-0041 神奈川県横須賀市本町 2-2-1 高村ビル202号室
View on Google Maps →⏰
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM (JST)
Saturday & Sunday: Closed
We are also closed on all Japanese national holidays and select holiday periods (which we announce in advance).
Send Us a Message
Need immediate assistance? Call us at 046-874-7156 for faster support.
Our Location
Most asked questions
Before you write — the questions people ask most
When does the 1-year free trial actually start?+
It starts the moment your first successful report arrives — not when you sign up.
Do I need a credit card?+
No credit card is required to use the free trial.
Can I cancel anytime?+
Yes — zero termination fees. Annual plans are refunded pro-rata for unused time.
How are my MEISAI credentials kept safe?+
AES-256 at rest, TLS 1.3 in transit, zero PII in logs.
What if a report does not arrive?+
Check the dashboard delivery log first — we resend any failed report at no charge.
Can I move from Personal to Business?+
Yes — apply for the Business Suite and we walk you through migration & pricing.
Related resources
Everything else, in one short list.
Still stuck?
Send us the exact spot you got stuck and we will reply with annotated screenshots if it helps.