Personal
Personal track does not surface this queue — too lightweight to warrant manager workflow.
Explore PersonalReview Queue
Manager Review Queue
Borderline ETC events route to a managed queue where a human classifies them as approve / needs review / escalate — with full context.
Personal· Not includedBusiness· AdvancedGov & Public· Advanced
1
How it starts
Trigger · events arriving in queue3
Weekend usage · card ‧7733
After-hours · vehicle ‧8821
Off-list plate · ‧6055
Illustrative mockup with dummy data. No real customer information or full ETC card numbers are shown.
The problem it solves
Auto-blocking ETC activity creates customer-facing friction; ignoring borderline events creates compliance gaps. A review queue is the responsible middle path.
How it works
It runs on a clean, simple cycle.
JTR routes flagged events into the queue with full context.
Manager sees route, toll, vehicle, typical pattern at a glance.
One-click: approve / needs review / escalate / mark policy violation.
Decision is logged to the audit trail.
Who uses it
Same technology, three use cases.
Business
A dispatch manager reviews 6 borderline weekend rides daily, approves 5, escalates 1 — closed in 4 minutes.
Explore BusinessGov & Public-Sector
Oversight reviews exception events with full record handling history before they appear in the monthly audit summary.
Explore Gov & Public-Sector2
How JTR contextualizes
JTR builds context
Full context (route, vehicle, card)
Typical usage pattern compared
Reasoning surfaced for human
Benefits
What you get out of it.
Human decision, never auto-judged
Full context in one screen
One-click classification
Audit-trail of every decision
Wording: "possible" / "needs review" — never "confirmed fraud"
3
Manager decision
Manager · one-click decision
Weekend usage · card ‧7733
Sat 14:22 · ¥920 · 1 similar event in last 12 weeks
Approve
Needs review
Escalate
4
Trust & privacy
Outcome · zero live retention
Kept
Generated PDF/CSV
Kept
Audit log
Wiped
Live MEISAI rows
Wiped
Temp processing data
JTR doesn't permanently keep live ETC Usage Inquiry Service (MEISAI) data — it's wiped once your report has been delivered.
FAQ
Common questions
Who can access the queue?
Role-based: branch managers see their branch; oversight roles see the full agency / company.
Can JTR auto-approve repeat patterns?
Not by default. Auto-approve rules can be configured per organization, but every auto-decision is still logged.
What if a manager is on leave?
Escalation rules route to a backup reviewer after a configurable timeout.
Browse all features
13 of 21Pick the track that fits you
1-year free trial. Up to 10 ETC cards per JTR Management Account. No credit card required.
← Back to all features